Privacy Policy

1. Introduction

Lok Yin Senior Living Residence ("Lok Yin", "we", "us") is committed to handling personal data with care and transparency. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and the rights you hold regarding that data.

This policy applies to all individuals who contact Lok Yin, submit an enquiry through our website, or reside at our premises at 28 Stubbs Road, Mid-Levels, Hong Kong.

We comply with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong ("PDPO"). If you have questions about this policy, please contact us at [email protected].

2. Personal Data We Collect

We may collect the following categories of personal data:

• Contact information: name, email address, telephone number, and postal address.
• Enquiry details: the contents of messages or enquiries submitted via our website contact form.
• Residency information: preferences, dietary requirements, and other details provided when arranging a place at Lok Yin.
• Website usage data: pages visited, referring URL, browser type, and IP address, collected via cookies and analytics tools.

Legal basis: Data is processed on the basis of your consent (for website enquiries), the performance of a contract (for residency arrangements), and our legitimate interests in operating a safe and well-managed residence.

Retention: Enquiry data is retained for up to 12 months. Residency and billing records are retained for up to 7 years in accordance with Hong Kong legal requirements.

3. How We Use Your Personal Data

• To respond to your enquiries and arrange visits to Lok Yin.
• To deliver the services and arrangements you have chosen.
• To communicate with residents and families about daily life and any matters arising.
• To send you updates about our offerings, where you have consented to receive these.
• To improve our website and services based on aggregate analytics data.
• To meet legal or regulatory requirements applicable in Hong Kong.

We do not sell personal data to third parties. We do not use personal data for automated decision-making or profiling.

4. Data Protection Measures

We take reasonable steps to protect personal data from unauthorised access, disclosure, or loss. These include:

• Secure, password-protected systems for storing digital records.
• Access to personal data restricted to staff members who require it to perform their duties.
• SSL encryption on our website for data submitted via forms.
• Physical records held securely on premises and not accessible to unauthorised persons.

In the event of a data breach that may cause harm to individuals, we will notify affected parties and the relevant authority as required by law.

5. Cookies

Our website uses cookies to improve your browsing experience and to understand how the site is used. These include essential cookies (required for the site to function) and optional analytics cookies. You can manage your cookie preferences through the cookie notice shown when you first visit the site.

For full details, please read our Cookie Policy.

6. Your Rights Under the PDPO

Under the Personal Data (Privacy) Ordinance (Cap. 486), you have the right to:

• Access the personal data we hold about you.
• Request correction of any inaccurate personal data.
• Object to the use of your personal data for direct marketing purposes.
• Withdraw consent at any time where processing is based on consent (this will not affect the lawfulness of processing carried out before withdrawal).

To exercise any of these rights, please write to us at [email protected]. We will respond within a reasonable period, and in accordance with the PDPO timeframes. If you believe your rights have not been respected, you may lodge a complaint with the Office of the Privacy Commissioner for Personal Data, Hong Kong.

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

8. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe we have inadvertently collected data from a minor, please contact us at [email protected] and we will remove it promptly.

9. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.